Privacy Policy

1. About Valley Decants

Valley Decants is an online fragrance store offering authentic perfume decants and related products to customers in India. We value your privacy and are committed to handling your personal information responsibly, transparently, and in accordance with applicable law.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

• Identity and Contact Information: Your name, email address, mobile number, and any details you provide when contacting us.
• Shipping and Billing Information: Delivery address, city, state, postal code, and related order fulfilment details.
• Order Information: Items purchased, quantities, prices, payment method, transaction reference, and order history.
• Communication Information: Messages, support requests, or other information you share with us over email, WhatsApp, phone, or contact forms.
• Technical Information: IP address, browser type, device information, pages visited, and general website usage information collected through cookies or similar technologies.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing, confirming, and delivering your orders.
• Providing order updates, customer support, and after-sales service.
• Managing payments, refunds, cancellations, and fraud prevention.
• Improving website performance, usability, and product offerings.
• Sending promotional updates only where permitted or where you have opted in.
• Complying with legal, regulatory, tax, accounting, and dispute-resolution obligations.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share limited information only where necessary to operate our business and provide our services, such as:

• Delivery and Logistics Partners: To ship and deliver your orders.
• Payment Service Providers: Online payments may be processed through secure third-party payment gateways such as Razorpay. We do not store full card or banking credentials on our servers.
• Technology and Service Providers: Hosting, analytics, customer support, or operational vendors acting on our instructions.
• Legal and Compliance Requirements: Where disclosure is required by law, regulation, court order, or to protect our rights and prevent misuse or fraud.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, maintain your session, improve functionality, measure performance, and support analytics. You can manage cookies through your browser settings, though disabling them may affect parts of the website.

6. Data Security

We use reasonable technical, administrative, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, or alteration. Payment transactions are processed through secure third-party payment providers using encrypted channels. While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and operational retention requirements.
• Opt out of promotional or marketing communications at any time.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business, operational, legal, or regulatory changes. The updated version will be posted on this page with a revised effective date.